Need billing explanation for my client

bklara
HOBBY

5 months ago

  1. In 2024 november 27 i paid 10$ it should lasts untill 27 january 2025, but in 30 december 2024 service was stopped due to zero account. That is why i paid again on 9 january 2025 and asked support explanation.

    Please, i need to understand

    Reciept https://invoice.stripe.com/i/acct_1HNrvlCJoPsRzQsd/live_YWNjdF8xSE5ydmxDSm9Qc1J6UXNkLF9SSVFmV0EyU2FSZHdTdk92ZjdmSngyT1VSRXVHUXhuLDEyOTA5MDM3NA0200jYOyXHd2?s=ap

Awaiting User Response

2 Replies

bklara
HOBBY

5 months ago

All payments invoices. Question - why service was stopped before 27 january 2025 if i payed in 27.11.2024 10$? It means approximately 27.11.2024 -> 27.12.2024->27.01.2025 yes?

Attachments

Invoice-833...
Invoice-833...

brody
EMPLOYEE

5 months ago

Hello,

Railway's Hobby plan costs at minimum $5 per month, so at minimum you are paying $5 a month.

  1. Loaded $10 - Nov 27th 2024

  2. - $5 for Hobby plan - Nov 27th 2024

  3. - $5 for Hobby plan - Dec 27th 2024

And now you are left with zero dollars and thus your services were shut down.

Best,
Brody

Status changed to Awaiting User Response railway[bot] • 5 months ago