10 months ago
In 2024 november 27 i paid 10$ it should lasts untill 27 january 2025, but in 30 december 2024 service was stopped due to zero account. That is why i paid again on 9 january 2025 and asked support explanation.
Please, i need to understand
Reciept https://invoice.stripe.com/i/acct_1HNrvlCJoPsRzQsd/live_YWNjdF8xSE5ydmxDSm9Qc1J6UXNkLF9SSVFmV0EyU2FSZHdTdk92ZjdmSngyT1VSRXVHUXhuLDEyOTA5MDM3NA0200jYOyXHd2?s=ap
2 Replies
10 months ago
All payments invoices. Question - why service was stopped before 27 january 2025 if i payed in 27.11.2024 10$? It means approximately 27.11.2024 -> 27.12.2024->27.01.2025 yes?
Attachments
10 months ago
Hello,
Railway's Hobby plan costs at minimum $5 per month, so at minimum you are paying $5 a month.
Loaded $10 - Nov 27th 2024
- $5 for Hobby plan - Nov 27th 2024
- $5 for Hobby plan - Dec 27th 2024
And now you are left with zero dollars and thus your services were shut down.
Best,
Brody
Status changed to Awaiting User Response Railway • 10 months ago
4 months ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 4 months ago