Need custom domain released from an account I've lost access to
lefevrepjit
HOBBYOP

a month ago

Subject: Need custom domain released from an account I've lost access to

Hi, I need help transferring a custom domain between two of my Railway projects.

The problem: My old account's email (pj.lefevre@waringschool.org) — the associated Google/email account got disabled, and I can no longer sign into that Railway account or verify anything tied to that email.

Old account/project (inaccessible):

  • Project name: refreshing-enjoyment
  • Project ID: 0f1b25a9-3726-4941-869b-dd1388d75f5c
  • Service: ai-receptionist
  • Custom domain attached: readytaskai.com (and www.readytaskai.com)

New account (where I need the domain instead):

  • Email: lefevrepjit@gmail.com
  • Project name: readytask
  • Project ID: 29d81f59-ed4d-40e8-a49f-83bebc62dc63
  • Service: ai-receptionist

What I need: Please release/detach readytaskai.com from the old project so I can attach it to the new project's service. I still own and control the domain's DNS — happy to prove that however you need (e.g. adding a TXT record you specify).

Thanks for your help.


If they ask for proof of domain ownership, that's normal — they'd give you a specific TXT record to add at your DNS registrar, which confirms you control the domain even though you can't log into the old Railway account.

Solved

3 Replies

Railway
BOT

a month ago

Hello,

We can remove the domain for you, but we need to verify the ownership first.

Please add a _railway.verify TXT record for the domain readytaskai.com at _railway.verify.readytaskai.com with the value k7mp3xq9

Once done, please let us know and then we will verify, after verification we will remove the domain for you.

Best,

The Railway Team


Status changed to Awaiting User Response Railway 29 days ago


Railway

Hello, We can remove the domain for you, but we need to verify the ownership first. Please add a `_railway.verify` TXT record for the domain `readytaskai.com` at `_railway.verify.readytaskai.com` with the value `k7mp3xq9` Once done, please let us know and then we will verify, after verification we will remove the domain for you. Best, The Railway Team

lefevrepjit
HOBBYOP

a month ago

ready to verify


Status changed to Awaiting Railway Response Railway 29 days ago


a month ago

The custom domain has been removed. You can add it to your service now.


Status changed to Awaiting User Response Railway 29 days ago


Status changed to Solved brody 29 days ago


Welcome!

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