10 days ago
I've messed up the passkey associated with my work account and need it reset please.
I've created the public repository as I seen asked during similar requests. Thanks!
3 Replies
10 days ago
Your account linked to this thread (GitHub: kelewis) does not currently have any passkeys enabled. The repo you created is under the GitHub user a2kevin, which does not match this account. If the passkey issue is on a different Railway account tied to a2kevin, please open a support thread from that account and link the repo there.
Status changed to Awaiting User Response Railway • 10 days ago
Railway
Your account linked to this thread (GitHub: `kelewis`) does not currently have any passkeys enabled. The repo you created is under the GitHub user `a2kevin`, which does not match this account. If the passkey issue is on a different Railway account tied to `a2kevin`, please open a support thread from that account and link the repo there.
10 days ago
I can't login as a2kevin because I need the passkey reset/removed in order to do so.
Status changed to Awaiting Railway Response Railway • 10 days ago
10 days ago
The verification flow needs to be tied to the account that has the passkey, and this thread is tied to a different account. To work around the lockout, please email Railway support from the email address on the account that needs the reset. That will tie the request to the correct account and we can run the standard verification from there.
Status changed to Awaiting User Response Railway • 10 days ago
Status changed to Solved kelewis • 10 days ago