Need some help please!
cejjo
PROOP

2 years ago

Hi all, our site was working fine up till yesterday, now we can't get pass the login stage. Any ideas would be grateful. I've added a pic of the observability if that helps. Thank you

39 Replies

cejjo
PROOP

2 years ago

N/A


2 years ago

You might still be using the old database connection, try reading this:


cejjo
PROOP

2 years ago

I did the migration last week and it was all running and working after. Unless there's something else I haven't done. I have attached pic.


cejjo
PROOP

2 years ago

1204776765927460900


2 years ago

I'm pretty sure you're still using the old connection strings
You'd want to read the link I sent you


cejjo
PROOP

2 years ago

Hi sorry i'm still stuck. Where do I find the settings to change over the database. Unfortunately this was built by someone else who can no longer help. I've some computer knowledge but this is all new to me. Should I be looking in github or under the mycompass setting area in railway? Thank you


2 years ago

  1. re-run the migration

  2. update the variables in the variables tab of the mycompass service to the new database variables


cejjo
PROOP

2 years ago

I've checked the variables in the mycompass tab, I can't see what's different. Is there anyone that we can pay to sort this service out for us? Thanks


2 years ago

have you re-ran the migration?


cejjo
PROOP

2 years ago

do i delete and click this button


cejjo
PROOP

2 years ago

1205085503645425700


2 years ago

yes that's the button you click


cejjo
PROOP

2 years ago

hi i've tried that but nothing has changed, when go to the login page of the site it and press login it just click and nothing happens


cejjo
PROOP

2 years ago

Any idea where I can look for a programmer to sort this out asap? thanks


cejjo
PROOP

2 years ago

Hi anyone to help please


2 years ago

sorry I had to sleep as the last message I sent here was at 4:40am.

if you add me to your railway project and github repo, I can make the necessary changes for you


cejjo
PROOP

2 years ago

Oh amazing right so where do i add you?


2 years ago

add me to your repo, my username is brody192
add me to your railway project as an editor, my email is brodyover@gmail.com


cejjo
PROOP

2 years ago

think i've done it


2 years ago

yeah I got the two emails, am I added as an editor to your railway project?


cejjo
PROOP

2 years ago

should be admin now?


2 years ago

edit permissions is the highest you can give somebody unless you add them to the pro workspace, so as long as I'm an editor then that's good


2 years ago

I just woke up not too long ago, will start looking into what you have going on shortly when I'm at my computer


cejjo
PROOP

2 years ago

brilliant thank so much, yeah it was choice between admin or member so added you as admin, hopefully thats right


2 years ago

if you added me as an admin than that likely means you just paid (or will pay) 20$ for my seat on your team


cejjo
PROOP

2 years ago

Found it added you within the project and the setting is can edit


2 years ago

where you charged?


2 years ago

i haven't joined the team


cejjo
PROOP

2 years ago

no i dont think so but not too worried if it did


2 years ago

okay I'll join the project invite and not the team invite anyway, see if you can cancel the team invite though


2 years ago

@carly7505 - i've updated the service variables and it looks like your app is back online


cejjo
PROOP

2 years ago

Omg amazing thank you so much, can i pay you a fee for your service?


2 years ago

for context this is what i changed in your service variables

db_host=${{MySQL.MYSQLHOST}}
db_name=${{MySQL.MYSQLDATABASE}}
db_pass=${{MySQL.MYSQLPASSWORD}}
db_port=${{MySQL.MYSQLPORT}}
db_user=${{MySQL.MYSQLUSER}}

2 years ago

you should feel absolutely no need to pay me, but if you insist theres a BMAC link in my bio


cejjo
PROOP

2 years ago

Thank you!!


2 years ago

thank you so much for the trains!!


2 years ago

once you confirm your app is in perfect working order you can delete the legacy database


cejjo
PROOP

2 years ago

Hi Brody, I was wondering if you were able to help me again please?


2 years ago

yes, please open a new help thread


Loading...