3 hours ago
Hi, my trial plan expired and my Postgres service went offline. I have important production data in the database that I need to export urgently.
Could you please either:
- Temporarily restore access to my Postgres service so I can run pg_dump
- Or provide a database backup/dump file
The data includes important user and account information that I cannot lose.
Thank you.
3 Replies
3 hours ago
Your workspace subscription is currently inactive, which is why your Postgres service has been stopped. Your volume data is still retained, so you can recover it by resubscribing to a paid plan at your billing settings. Once the subscription is active, you can redeploy your Postgres service and run pg_dump to export your data.
Status changed to Awaiting User Response Railway • about 3 hours ago
Railway
Your workspace subscription is currently inactive, which is why your Postgres service has been stopped. Your volume data is still retained, so you can recover it by resubscribing to a paid plan at [your billing settings](https://railway.com/workspace/billing). Once the subscription is active, you can redeploy your Postgres service and run pg_dump to export your data.
3 hours ago
I understand I need to subscribe to recover data. However, I'm from Russia and cannot use international payment cards due to sanctions. Is there any other way to get a backup of my data without subscribing? The volume data is still retained as you mentioned.
Status changed to Awaiting Railway Response Railway • about 3 hours ago
Status changed to Open Railway • about 1 hour ago
an hour ago
You can go to https://railway.com/workspace/plans and select the Free plan. You'll then be able to redeploy your database and run pg_dump.