7 days ago
Hi Railway team,
I accidentally deleted a project that contained critical production data
for a client e-commerce site. The deleted project was running:
- Node.js/Express backend
- PostgreSQL database with products, users, orders, customer data
Project details (best recollection):
-
Backend service URL was: backend-production-32b0.up.railway.app
-
Approximate deletion date: between May 7-10, 2026
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Workspace: gcerdas16's Projects (Pro plan)
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The Postgres service had ~88 products, 7 users, multiple clients,
product images, order history
I'm on the Pro plan. Is there any way to recover the PostgreSQL data
from your internal backups? This is for a live client deployment.
Thanks for any help you can provide.
1 Replies
Status changed to Awaiting Railway Response Railway • 7 days ago
7 days ago
Hi — really sorry about this.
Unfortunately the project is past recovery. Deleting a project from the dashboard opens a 48-hour soft-delete window where you can either restore it from the project selector dropdown (deleted projects appear at the bottom) or via the restoration link emailed to the account owner. After 48 hours the project and its volumes are permanently torn down, and we don't retain snapshots beyond that. I checked and the project's resources are no longer in our systems, so there's no way for us to bring it back.
For future production databases, on your Pro plan you can enable both of these on the database service:
- Scheduled volume backups — periodic snapshots you can restore from
- Point-in-Time Recovery — Postgres-specific, restores to any second within the archive retention window
Deleted volumes also have their own 48-hour restoration window, so these survive most accidental deletions.
Happy to help you set them up on a replacement project if useful.
Status changed to Awaiting User Response Railway • 7 days ago