a month ago
Cannot visualize any of my projects and my account was set to trial.
17 Replies
a month ago
Your workspace was created today with a full $5.00 trial balance and currently has no services or projects in it. If you previously had projects on Railway, you may be signed into a different account than the one those projects belong to. Try logging out and signing back in with the same auth provider (GitHub, Google, or email) you originally used.
Status changed to Awaiting User Response Railway • 27 days ago
Railway
Your workspace was created today with a full $5.00 trial balance and currently has no services or projects in it. If you previously had projects on Railway, you may be signed into a different account than the one those projects belong to. Try logging out and signing back in with the same auth provider (GitHub, Google, or email) you originally used.
a month ago
That's exactly the problem, since I already have a project running, and I'm charged monthly for the service, but today I decided to log in using my credentials and the account was set to trial
Status changed to Awaiting Railway Response Railway • 27 days ago
a month ago
The account you're currently signed into was created today, has no billing history, and no projects. This means the account with your running project and monthly charges is tied to a different login method. Try logging out and signing back in with every auth provider you may have used previously (GitHub, Google, or a different email address) to find the original account.
Status changed to Awaiting User Response Railway • 27 days ago
Railway
The account you're currently signed into was created today, has no billing history, and no projects. This means the account with your running project and monthly charges is tied to a different login method. Try logging out and signing back in with every auth provider you may have used previously (GitHub, Google, or a different email address) to find the original account.
a month ago
I'm using the github account that serves the project that is running in railway, and that's the thing, because if the project is having access to the repo in my github account and I don't have any project in that railway accouont
Status changed to Awaiting Railway Response Railway • 27 days ago
a month ago
A GitHub repo being connected to a Railway project for deployments is separate from the login method used to create the Railway account. Your original account was likely created with a different login method (Google or email), and that account had your GitHub repo linked for deployments. Signing in with GitHub directly today created this new, empty account. Try logging out and signing back in with Google or the email address you may have originally used to find the account with your project and billing.
Status changed to Awaiting User Response Railway • 27 days ago
Railway
A GitHub repo being connected to a Railway project for deployments is separate from the login method used to create the Railway account. Your original account was likely created with a different login method (Google or email), and that account had your GitHub repo linked for deployments. Signing in with GitHub directly today created this new, empty account. Try logging out and signing back in with Google or the email address you may have originally used to find the account with your project and billing.
a month ago
I've done all of that and, since the github account and email account are linked then everything led me to the trial account
Status changed to Awaiting Railway Response Railway • 27 days ago
a month ago
How could I know which account has launched the project?
a month ago
This account was created today and has never had any projects or billing. If you are being charged monthly, check your bank or credit card statement for the email address on the Railway receipt, as that will tell you exactly which login was used for the original account. It is possible the original account was created with a slightly different email or a separate Google login, even if your GitHub and email appear linked now.
Status changed to Awaiting User Response Railway • 27 days ago
Railway
This account was created today and has never had any projects or billing. If you are being charged monthly, check your bank or credit card statement for the email address on the Railway receipt, as that will tell you exactly which login was used for the original account. It is possible the original account was created with a slightly different email or a separate Google login, even if your GitHub and email appear linked now.
a month ago
Is there a way to know which account launched that specific app?
Status changed to Awaiting Railway Response Railway • 27 days ago
a month ago
Public URL: https://calculadora-materiales-production.up.railway.app
GitHub repo: bpinedaf/calculadora-materiales
GitHub environment: calculadora-materiales (thriving-smile / production)
Current Railway account: GitHub bpinedaf / Google bpinedaf.apps@gmail.com
Issue: The app is live and deployments appear in GitHub, but the project does not appear in my Railway workspace.
a month ago
That is not information we can share; this is something you will need to sort out on your end.
Status changed to Awaiting User Response Railway • 27 days ago
a month ago
One piece of information I can give is that you made the account you opened this thread with today, so you have most likely logged into the wrong account.
brody
One piece of information I can give is that you made the account you opened this thread with today, so you have most likely logged into the wrong account.
a month ago
That's something I already knew... you're not telling me something new
Status changed to Awaiting Railway Response Railway • 27 days ago
Status changed to Awaiting User Response Railway • 27 days ago
a month ago
Which is...?
Status changed to Awaiting Railway Response Railway • 27 days ago
a month ago
We cannot share that information; that would be a breach of security policies.
Status changed to Awaiting User Response Railway • 27 days ago
a month ago
So, no help at all
Status changed to Awaiting Railway Response Railway • 27 days ago
Status changed to Closed brody • 27 days ago