No access to my projects
Anonymous
FREEOP

a month ago

Cannot visualize any of my projects and my account was set to trial.

Closed

17 Replies

Railway
BOT

a month ago

Your workspace was created today with a full $5.00 trial balance and currently has no services or projects in it. If you previously had projects on Railway, you may be signed into a different account than the one those projects belong to. Try logging out and signing back in with the same auth provider (GitHub, Google, or email) you originally used.


Status changed to Awaiting User Response Railway 27 days ago


Railway

Your workspace was created today with a full $5.00 trial balance and currently has no services or projects in it. If you previously had projects on Railway, you may be signed into a different account than the one those projects belong to. Try logging out and signing back in with the same auth provider (GitHub, Google, or email) you originally used.

Anonymous
FREEOP

a month ago

That's exactly the problem, since I already have a project running, and I'm charged monthly for the service, but today I decided to log in using my credentials and the account was set to trial


Status changed to Awaiting Railway Response Railway 27 days ago


Railway
BOT

a month ago

The account you're currently signed into was created today, has no billing history, and no projects. This means the account with your running project and monthly charges is tied to a different login method. Try logging out and signing back in with every auth provider you may have used previously (GitHub, Google, or a different email address) to find the original account.


Status changed to Awaiting User Response Railway 27 days ago


Railway

The account you're currently signed into was created today, has no billing history, and no projects. This means the account with your running project and monthly charges is tied to a different login method. Try logging out and signing back in with every auth provider you may have used previously (GitHub, Google, or a different email address) to find the original account.

Anonymous
FREEOP

a month ago

I'm using the github account that serves the project that is running in railway, and that's the thing, because if the project is having access to the repo in my github account and I don't have any project in that railway accouont


Status changed to Awaiting Railway Response Railway 27 days ago


Railway
BOT

a month ago

A GitHub repo being connected to a Railway project for deployments is separate from the login method used to create the Railway account. Your original account was likely created with a different login method (Google or email), and that account had your GitHub repo linked for deployments. Signing in with GitHub directly today created this new, empty account. Try logging out and signing back in with Google or the email address you may have originally used to find the account with your project and billing.


Status changed to Awaiting User Response Railway 27 days ago


Railway

A GitHub repo being connected to a Railway project for deployments is separate from the login method used to create the Railway account. Your original account was likely created with a different login method (Google or email), and that account had your GitHub repo linked for deployments. Signing in with GitHub directly today created this new, empty account. Try logging out and signing back in with Google or the email address you may have originally used to find the account with your project and billing.

Anonymous
FREEOP

a month ago

I've done all of that and, since the github account and email account are linked then everything led me to the trial account


Status changed to Awaiting Railway Response Railway 27 days ago


Anonymous
FREEOP

a month ago

How could I know which account has launched the project?


Railway
BOT

a month ago

This account was created today and has never had any projects or billing. If you are being charged monthly, check your bank or credit card statement for the email address on the Railway receipt, as that will tell you exactly which login was used for the original account. It is possible the original account was created with a slightly different email or a separate Google login, even if your GitHub and email appear linked now.


Status changed to Awaiting User Response Railway 27 days ago


Railway

This account was created today and has never had any projects or billing. If you are being charged monthly, check your bank or credit card statement for the email address on the Railway receipt, as that will tell you exactly which login was used for the original account. It is possible the original account was created with a slightly different email or a separate Google login, even if your GitHub and email appear linked now.

Anonymous
FREEOP

a month ago

Is there a way to know which account launched that specific app?


Status changed to Awaiting Railway Response Railway 27 days ago


Anonymous
FREEOP

a month ago

Public URL: https://calculadora-materiales-production.up.railway.app

GitHub repo: bpinedaf/calculadora-materiales

GitHub environment: calculadora-materiales (thriving-smile / production)

Current Railway account: GitHub bpinedaf / Google bpinedaf.apps@gmail.com

Issue: The app is live and deployments appear in GitHub, but the project does not appear in my Railway workspace.


a month ago

That is not information we can share; this is something you will need to sort out on your end.


Status changed to Awaiting User Response Railway 27 days ago


a month ago

One piece of information I can give is that you made the account you opened this thread with today, so you have most likely logged into the wrong account.


brody

One piece of information I can give is that you made the account you opened this thread with today, so you have most likely logged into the wrong account.

Anonymous
FREEOP

a month ago

That's something I already knew... you're not telling me something new


Status changed to Awaiting Railway Response Railway 27 days ago


a month ago

You would need to log in to your original account.


Status changed to Awaiting User Response Railway 27 days ago


Anonymous
FREEOP

a month ago

Which is...?


Status changed to Awaiting Railway Response Railway 27 days ago


a month ago

We cannot share that information; that would be a breach of security policies.


Status changed to Awaiting User Response Railway 27 days ago


Anonymous
FREEOP

a month ago

So, no help at all


Status changed to Awaiting Railway Response Railway 27 days ago


Status changed to Closed brody 27 days ago


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