No connection Error

romanmoha

PROOP

4 months ago

My app hasn't been working for four hours. It says there's a connection error with the Postgres database. I'm losing a lot of customers. These problems happen consistently once a month. What's the issue?

Solved

5 Replies

fredgig

PRO

4 months ago

restart your postgres service and then your other services depending on it

romanmoha

PROOP

4 months ago

I already ran redeploy and it didn't help. Or do I need to restart?

fredgig

PRO

4 months ago

restart did the trick for me

fredgig

PRO

4 months ago

for some it worked, for some it didn't

brody

EMPLOYEE

4 months ago

Hello,

We had an incident earlier that caused some running workloads to be unexpectedly terminated while the status in the UI didn't properly update. This has since been resolved, but in some cases, you may need to redeploy your services.

You can find the post-mortem for the incident here: https://blog.railway.com/p/incident-report-february-11-2026

Our deepest apologies for the inconvenience this has caused.

Status changed to Solved brody • 4 months ago

Welcome!