No Shell access after upgrading to Pro

ajm660

PROOP

a month ago

I have upgraded to the Pro plan, but still do not have Shell access. I have active deployments, the agent has suggested I contact you, and it might be a reset of my platform. Please fix asap, thanks

Solved$10 Bounty

Pinned Solution

0x5b62656e5d

MODERATOR

a month ago

IIRC there isn’t a way to access shell on the dashboard for any plan. You’d need to have Railway CLI installed locally, right click on your service and select Copy SSH Command, and run the copied command in your terminal for shell access.

6 Replies

Status changed to Awaiting Railway Response Railway • about 1 month ago

sam-a

EMPLOYEE

a month ago

Your workspace is confirmed active on the Pro plan. Could you clarify what you mean by "Shell access"? Are you referring to the Shell tab in the service panel on the dashboard, or the CLI command? If it's the dashboard Shell tab, please confirm whether you're clicking into a service that has an active, running deployment, as the shell is only available on services with a currently running instance. A screenshot of what you're seeing would also help.

Status changed to Awaiting User Response Railway • about 1 month ago

ajm660

PROOP

a month ago

it is the Shell tab on the service panel on the dashboard, this is what i have:

Attachments

image.png

Status changed to Awaiting Railway Response Railway • about 1 month ago

Status changed to Open Railway • about 1 month ago

0x5b62656e5d

MODERATOR

a month ago

IIRC certain images do not support having a SSH environments.

ajm660

PROOP

a month ago

Thanks, but i cant see a Shell tab on any of my services. Please could Railway check that my upgrade to Pro has enabled shell access on my dashboard

ajm660

Thanks, but i cant see a Shell tab on any of my services. Please could Railway check that my upgrade to Pro has enabled shell access on my dashboard

0x5b62656e5d

MODERATOR

a month ago

IIRC there isn’t a way to access shell on the dashboard for any plan. You’d need to have Railway CLI installed locally, right click on your service and select Copy SSH Command, and run the copied command in your terminal for shell access.

sam-a

EMPLOYEE

a month ago

Apologies for the confusion in our earlier replies. Your Pro plan is fully active. To view your build and deployment logs, click the "View logs" button next to your active deployment, or click into the deployment itself to see the Build Logs and Deploy Logs tabs. You can also view logs from all services in the Logs tab above the project canvas. Shell access is not available through the dashboard, but it is available through the CLI via the railway ssh command as described in our docs.