This thread is tied to an account that has no Pro workspace on it, which is why Central Station only shows the free personal workspace and why the dashboard is showing a "Verify your account" prompt (that prompt relates to trial verification on this account, not your Pro plan). Your Pro workspace is on a different account, and you would need to reach us from that account to select it for support. Account verification is a fully automated process based on GitHub account signals and is not something that can be granted manually, but it is only relevant to trial accounts, so once you're on your Pro workspace none of that applies.

In my dashboard, I see my paid plan. Here's a screenshot. But when I click "Central Station" it only allows me access to my personal account.

I would appreciate some civility from you, and a genuine attempt at support, rather than kicking me to the curb.

The screenshot is clear and we're not questioning that you have a Pro plan. The account this thread landed on, though, does not have a Pro workspace on it, which is why Central Station only surfaces the personal workspace here. Your Pro workspace lives on a separate account, so opening a thread while signed into that account is what will let Central Station see the Pro workspace and give you Pro-level support access.

For the good of the community I'll add this: Even after correcting the issue (absolutely no help or thanks to Railway), Railway still declines to provide support, saying they will post support tickets publicly for community bounty, at their own discretion.

Obviously, it isn't viable for a scaling company to have no access to support, and to be at constant risk of its private data being disclosed. So, I won't be much longer on Railway.

(Railway BOT, do us all a favor, and don't fire back with some insipid explanation for why this policy makes perfect sense, or how I've got it all wrong. It doesn't make sense, and I don't have it wrong.)

To correct our earlier messages, your Pro workspace is in fact on this account - our previous replies were wrong about that, and we apologize. Regarding privacy, Pro users can create private threads at station.railway.com/support that are visible only to the creator and Railway employees.

Railway BOT, you're a dirty liar.