a year ago
Issue Description:
I have deployed my backend application on Railway, but the provided URL is only accessible on some networks, while others encounter DNS resolution issues. It seems that certain ISPs or mobile networks cannot resolve the Railway domain correctly, causing intermittent accessibility problems.
Expected Behavior:
The Railway-provided URL should be universally accessible across all networks without DNS-related issues.
Steps Taken:
Verified the backend is running correctly and accessible on some networks.
Tested using different devices and networks, confirming the issue is specific to certain ISPs.
Suspected DNS-related problems but cannot resolve them on my end.
Request:
Please investigate the DNS configuration for the provided URL and ensure it is correctly propagated and universally resolvable. If there are regional or ISP-specific restrictions, guidance on mitigation would be appreciated.
1 Replies
a year ago
Hello,
Our DNS is correctly configured and we do not have any ISP or Geo restrictions in place on our side.
Your issue is with your ISP, You would want to get in contact with them as restrictions your ISP has put in place are outside of our control.
In the mean time, I suggest using Google or Cloudflare's public DNS resolver instead of the DNS resolver your ISP is providing you.
Best,
Brody