Attaching screenshot

I don't see anything within the screenshot. What workspace are you attempting the downgrade from?

Added the screenshot

Hey Satty26,

Ah, I think I figured out what happened. It looks like your payment for the Pro plan actually didn't go through all the way, and that got stuck in our payment system. If you can complete your upgrade and payment to Pro, then you should be able to down-grade back to Hobby. We will happily refund you the Pro cost after the fact.

Please let us know when you've done this so we can get you a refund and get you back on the Hobby plan correctly.

@echohack I am not willing to pay for PRO plan as it didn't ask for payment confirmation during upgrade. Is it possible that you can change something in backend and downgrade me to Hobby

I see that there's an outstanding bill, which is why I think downgrading for you is failing. The downgrade won't be successful until you complete the payment. I'm happy to refund the cost for you after the fact.

After that is paid you can downgrade normally through your Railway Pro Workspace settings.

Hello!

We're acknowledging your issue and attaching a ticket to this thread.

We don't have an ETA for it, but, our engineering team will take a look and you will be updated as we update the ticket.

Please reply to this thread if you have any questions!

Hey satty,

Good news, we were able to process your Hobby downgrade successfully on our end. Thanks and have a good day!

🛠️ The internal ticket Use API from Admin Panel to Force Changing Customer Plan has been marked as todo.

🛠️ The internal ticket Use API from Admin Panel to Force Changing Customer Plan has been marked as in progress.

✅ The internal ticket Use API from Admin Panel to Force Changing Customer Plan has been marked as completed.