a month ago
Hi everyone,
I'm having an issue loading templates from Railway.
Whenever I try to fetch the templates list, nothing loads. Checking the API response, I always get this error:
{
"errors": [
{
"message": "Not Authorized",
"locations": [{ "line": 2, "column": 3 }],
"path": ["workspaceTemplates"],
"extensions": {
"code": "INTERNAL_SERVER_ERROR"
},
"traceId": "3004449047590274256"
}
],
"data": null
}
I am an admin in the workspace, and this exact flow worked last week in another environment.
Has anyone seen this before? could this be a permission bug, workspace config issue, or a backend problem on Railway’s side?
5 Replies
a month ago
Hello!
We're acknowledging your issue and attaching a ticket to this thread.
We don't have an ETA for it, but, our engineering team will take a look and you will be updated as we update the ticket.
Please reply to this thread if you have any questions!
a month ago
🛠️ The ticket GitHub Repository Connection Issue has been marked as triage.
a month ago
Acknowledge, we are working through issues related to rate limiting from GitHub on our side.
Status changed to Awaiting User Response Railway • about 1 month ago
a month ago
Hello!
For some context we had an issue where GitHub was rate limiting our actions. We published a full post mortem which you can read up on here.
https://blog.railway.com/p/incident-report-january-26-2026
Thank you so very much for bearing through this with us! Genuinely appreciate the patience. We've made improvements and are working towards ensuring issues like this never occur again.
a month ago
✅ The ticket GitHub Repository Connection Issue has been marked as completed.
25 days ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 25 days ago