N/A

what's the old email and what's the new email?

Old email is admin@joinperch.com and new email is admin@perch.app

you're Pro I assume?

I believe so but not 100% positive

do you still have access to the GitHub account associated with the Railway account?

No, I disconnected the Github account when updating the email because I think it was connected to a Github account with a different email address. I was trying to get everything associated with the correct email admin@perch.app

hmmm tricky situation, you should have first updated the email within your account settings before you knew you where going to lose access to the old email

I believe I did update the email first and I also still have access to all of the old email accounts if that will help the situation? I just don't have access to the Github account because I don't think it exists anymore

previously, did you login to railway using magic or GitHub SSO?

magic

and you still have access to the old email account?

Correct. When I use the old email I get the magic email but get an internal server error after inputting the code. When I use the updated email I never get an email

Are you sure your new email is accepting emails? we've seen that before with another user

Yes, I've sent multiple emails from other email accounts to test it

Alright, send an email to brody@railway.com from both old and new emails as a way to verify you have access to them, and then I'll see what I can accomplish

Sent an email from admin@perch.app.

I'm not sure how to send one from admin@joinperch.com because the domain switched but it's still the same user. I have email forwarding on for the old domain so I can confirm the email by replying to an email you send to admin@joinperch.com

Sorry for the hassle

are you okay with me disclosing the email associated with your Railway account here?

Yeah

matt@perch.app - at least this is the email associated with the railway account that is linked to your discord here

Correct, I was unable to link the admin@perch.app account because I can't login so I had to create a new account to join the Discord to get help. matt@perch.app is a separate account than admin@perch.app but I own both

gotcha, let me look into this further

Thank you

Just incase it helps simplify the solution, the end state I would like to get to is:

1. Transfer all the projects from admin@perch.app to matt@perch.app

2. Disconnect all associated Github and other accounts

3. Delete the admin@perch.app account entirely

admin@perch.app is a pro account, matt@perch.app is a Hobby account, did you want to downgrade?

I'll upgrade the new account to a pro account. One second.

why would that be more desirable vs getting access to the pro account back?

I have a former employee who is telling me they can't login to their railway account via Github because it was formerly associated with the admin@perch.app account. That's why I updated the email and disconnected the GH account, but that still didn't work. I figured creating a new account and transferring everything over and then deleting the account which seems to have a bunch of issues would fix everything

If there's a simpler solution to get him access to his own account and for me to keep access to the admin@perch.app account then that would also work. I know it's a bit of a mess

so to re-cap, you can't login with admin@perch.app as you never received the magic link?

Correct

Silly question, you've checked spam right?

Yeah, nothing there either…I wish that was it 😂

And just so that you have all the information, the error message the former employee is getting is:

"This Github account has previously been connected to a different Railway account. Please use that account or delete it in order to use this Github account with the current Railway account."

That's why I was planning on transferring everything and deleting the account

from our side its saying the login email was bounced

Would you be able to revert the email change and set it back to admin@joinperch.com? Those emails are coming through but I'm getting that internal server error probably because the emails don't match

where would the emails not be matching?

Sorry, not that they don't match, but the admin@joinperch.com is no longer associated with an account

how does that come into play here? that is the old email

Because those emails are not getting bounced and I plan on deleting the account anyway after transferring the projects. So I figured if we could revert the email change(associate the account with admin@joinperch.com instead of admin@perch.app) I could login, do the transfer and then delete the account

Here's the account email change email from Oct 7th, so I would just like to revert this action and I'll login with admin@joinperch.com

wouldn't it be best for you to contact your mail provider and work out why the emails are being bounced?

transferring projects for this usecase just seems hacky

I've been trying to solve this for the past couple days and only these emails aren't coming through so I don't think it's my mail provider since I'm getting everything else and if all of it can be solved with a simple email revert then I'd prefer to do that

I would've transferred everything and deleted the account on Oct 7th if I had known I would've ran into this issue by updating the email. I'm happy to provide any information to prove ownership of the account if that would help

should be done

That worked, thank you so much

Hopefully deleting the account solves the other issues

just make sure to transfer the projects first, we can not restore deleted projects