One of my workspaces was billed extra
blendibrahimi1
FREEOP

2 months ago

on my account I make new workspaces for each of my clients and use their bank details to actually pay for the usage. One of them was billed 3 or 4 times but the system still says it hasn't been paid yet.

26 Replies

blendibrahimi1
FREEOP

2 months ago

why go there?


2 months ago

no


2 months ago

dont click that


2 months ago

just banned him


blendibrahimi1
FREEOP

2 months ago

no i wont dw


blendibrahimi1
FREEOP

2 months ago

was it just a phishing site or what?


2 months ago

phishing discord server


blendibrahimi1
FREEOP

2 months ago

i see


blendibrahimi1
FREEOP

2 months ago

for my question, can i talk in private with someone or do i just have to talk here?


2 months ago

Here, and provide the invoice ID from those workspaces that got billed extra


blendibrahimi1
FREEOP

2 months ago

the client sent me some messages they got on their banking app, they only pay railway with this card apparently. as for the invoice, it still says it wasn't paid.

1465477725606121700


blendibrahimi1
FREEOP

2 months ago

1465477891096842200


blendibrahimi1
FREEOP

2 months ago

the workspace is not linked to this account


blendibrahimi1
FREEOP

2 months ago

3f2b7c41-8144-48ba-959c-46b8713ae230 this is the only project that is in that workspace


geniustaxi
PRO

2 months ago

is being billed twice since the creation of this project but we werent sure and this time it has been billed 4 times


geniustaxi
PRO

2 months ago

now were sure totally


blendibrahimi1
FREEOP

2 months ago

can you also check previous payments made by this workspace? This is the only workspace we've had problems with


blendibrahimi1
FREEOP

2 months ago

and this time they got billed 4 times yet the service remained unpaid


blendibrahimi1
FREEOP

2 months ago

@Medim ?


blendibrahimi1
FREEOP

2 months ago

I also didn't read the message for not pinging conductors, sorry about that


blendibrahimi1
FREEOP

2 months ago

any updates on this?


2 months ago

In Stripe, I am not seeing any evidence that we billed them multiple times successfully, all I see is a failed payment.


blendibrahimi1
FREEOP

2 months ago

I'll contact the client again and try to get the actual bank statements but from what they've told me, they only use this card for railway payments and they've been build multiple times before this month as well


2 months ago

What's likely happened is that these are just temporary holds.


blendibrahimi1
FREEOP

2 months ago

could be, I don't know why they are the only ones getting multiple payments requested and this time not even paying the subscription and just withholding the money, if the bank is actually holding their money


2 months ago

Let me know when you know!


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