Awaiting Response

Hey sureship,

Metal seat costs are technically only included in metal usage. I understand that's confusing, so I went ahead and refunded the different just for this bill. Your future bills should reflect the new lack of seat cost.

Thanks for doing that. Appreciate it.

But could you please explain? I was above the threshold for Metal Usage for the entire billing cycle. However the entry in my invoice said "Hobby Plan Included usage v2 - $5.00"

This is what is confusing. Why am i getting Hobby Plan included usage on Pro?

I would really appreciate it if you would explain the workings to me as I want a clear picture of what my costs will be down the line. I manage this for a third party, and need to keep them up to date.

Also, will the refunded amount be refunded to my payment method? Or added to credits?

The refund will be added to your default payment method.

I'm looking deeper at the applied included Plan usage, which should be fixed now for your account.

Hello!

We're acknowledging your issue and attaching a ticket to this thread.

We don't have an ETA for it, but, our engineering team will take a look and you will be updated as we update the ticket.

Please reply to this thread if you have any questions!

@echo

I understand that you are looking into the issue and have initiated a refund.

Please try to understand my problem here. When you say:
"I understand that's confusing, so I went ahead and refunded the different just for this bill."
That makes it sound like you are going out of your way to do me favor because I was confused about how the pricing model works, and you're doing it just this once.

And then when you say the problem should be fixed, that makes it sound like there was an issue on your end that you guys have fixed and I was right about the pricing model.

As a user it is essential for me that I understand the pricing model. And I would highly appreciate if you or anyone else from your team could explain this to me.

Secondly, my refund question was more to ask if I will see a chargeback on my payment method or will this refund be applied to my next invoice. Forgive me for the nuance but I could not understand that from your reply. Could you please clarify this and also let me know when to expect this refund to be processed?

🛠️ The internal ticket Inconsistent Hobby Plan Included Usage / Pro Plan Included Usage / Seat Cost has been marked as todo.

Hi there,

1. The metal % calculation is based on overall accrued metal usage across all your services and environment over the billing period. You need to have 80%+ of your workloads on Railway Metal per https://docs.railway.com/railway-metal#pricing-updates This may take up to 1 billing period to take effect as you need time to accrue usage.

2. The refund will be added to your default payment method as a chargeback in 5-10 business days.

Thank you,
The Railway Team

❌ The internal ticket Inconsistent Hobby Plan Included Usage / Pro Plan Included Usage / Seat Cost has been marked as canceled.

Hi. It's been quite some time and the charge back has still not been processed

Heya, super sorry, seems the refund did not go through. I've gone ahead and refunded $20 now - should be reflected in the next few days