a year ago
Our service was auto migrated to metal and broke our app. We were sleeping and a lof of our users were pissed.
15 Replies
a year ago
Hello,
We are really sorry about this, it is terrible timing on our part, we started a migration to Metal and and the same time the Asia networking had some issues on a subset of hosts.
You can see our incident for this here -
I understand. Our app is a financing app in India and this is a shopify app. People leave reviews that affect us. I was so pissed. The reason why I didn't upgrade myself to metal was because you said stateful servers were still in beta.
Can I opt out of auto migration?
a year ago
The application you linked is a stateless service, those have been GA for quite some time.
This issue was not specific to Metal workloads, it was specific to the Metal Edge.
Im terribly sorry that we migrated you at such an inopportune time, but our migration to Metal must press on.
a year ago
Update here, we have resolved the incident.
Again, very sorry for the inconvenience caused.
Thank you! I understand. Today was a holiday here and I missed a lot of emails. Can you tell me which all services you will be migrating?

I know stateless is GA. but the networking between metal and GCP had latency last time we talked
a year ago
Hello,
Going to check with the team to see if we can get you this data.
a year ago
Hey there KiBender,
Stateful servers have long been out of beta for around 2 months, which we messaged multiple times on the Changelog. With that said, I am very sensitive to your business needs. I remember, and I apologize.
Honestly, the best thing we can do is cut over all the services to Metal ASAP. With that said, we can try to customize your migration date.
Thanks I will try to migrate as much as I can.
Wondering if I migrate a postgres db, should I expect data to be moved as well?
a year ago
Yep- so that that was the functionality that was missing two months ago.
a year ago
We’re good there