Our prod containers are stopping
jeslopov-ascend
PROOP

2 years ago

Hey our containers are are stopping, this happened previously some months ago but started happening again, is there some way of accessing the logs for the container so we can have a better idea of whats going on ?
here are some of the logs we see bfore goes down https://railway.app/project/94efdbb0-a582-46db-b2de-079cbe08996f/logs
in case u cant see it

npm ERR! path /app

npm ERR! command failed

npm ERR! signal SIGTERM

npm ERR! command sh -c node dist/app.js

npm ERR! A complete log of this run can be found in: /root/.npm/_logs/2024-08-09T15_18_45_404Z-debug-0.log

npm WARN config production Use --omit=dev instead.

> ascend@1.0.0 start

> node dist/app.js

npm ERR! path /app

npm ERR! command failed

npm ERR! signal SIGTERM

npm ERR! command sh -c node dist/app.js

npm ERR! A complete log of this run can be found in: /root/.npm/_logs/2024-08-09T15_18_45_688Z-debug-0.log

npm WARN config production Use --omit=dev instead.

> ascend@1.0.0 start

> node dist/app.js

Server is running on port 8080

npm ERR! path /app

npm ERR! command failed

npm ERR! signal SIGTERM

npm ERR! command sh -c node dist/app.js

npm ERR! A complete log of this run can be found in: /root/.npm/_logs/2024-08-09T15_18_36_576Z-debug-0.log

npm WARN config production Use --omit=dev instead.

> ascend@1.0.0 start

> node dist/app.js

Server is running on port 8080

npm WARN config production Use --omit=dev instead.

> ascend@1.0.0 start

> node dist/app.js

Server is running on port 6185

npm WARN config production Use --omit=dev instead.

> ascend@1.0.0 start

> node dist/app.js

Server is running on port 7796

npm WARN config production Use --omit=dev instead.

Closed

6 Replies

alexsereno
PRO

2 years ago

Hi team! This is a major issue for us as its regularly causing downtime now. We haven't made any deployments / done something new to cause the sudden uptick in downtime. Access to logs would be critically helpful in drilling down on this.

We have tried switching to V1 with no success, as well as several redeploys.

Thank you!


zuchka
PRO

2 years ago

alexsereno, can you give me more details about the project / service / deployment? the more info I can gather the faster to resolution if there is an incident going on


Status changed to Awaiting User Response Railway over 1 year ago


jeslopov-ascend
PROOP

2 years ago

the project is Ascend/Vortex
project Id:
94efdbb0-a582-46db-b2de-079cbe08996f
service Id: 105053a4-7a78-45f2-be32-a9b3a82c03a4

Deployment example: 7189b25
It deploys fine but then the container dies showing the logs in my first message

npm ERR! signal SIGTERM

npm ERR! command sh -c node dist/app.js

npm ERR! A complete log of this run can be found in: /root/.npm/_logs/2024-08-09T15_18_36_576Z-debug-0.log

any insight on why they stop or access to any of those log files will be very helpful


Status changed to Awaiting Railway Response Railway over 1 year ago


alexsereno
PRO

2 years ago

The lack of responsiveness on this is concerning.


brody
EMPLOYEE

2 years ago

Hey all,

Can you point me to some logs where I can see some errors? something to go off of that would indicate the container exiting?


Status changed to Awaiting User Response Railway over 1 year ago


alexsereno
PRO

2 years ago

Can mark this as resolved, we moved to a different service :)


Status changed to Awaiting Railway Response Railway over 1 year ago


Status changed to Closed zuchka over 1 year ago


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