Outbound SMTP connections to Hostinger time out on Hobby plan
farhan-ansari-09
HOBBYOP

2 months ago

Hello Railway Support,

I am using a Railway Hobby plan and my production service cannot send emails through Hostinger SMTP.

My SMTP configuration is:

Host: smtp.hostinger.com

Port: 465 (SSL)

Alternative port tested: 587 (TLS)

I tested the connection directly from the Railway service console.

Results:

DNS resolution:

SUCCESS

TCP connection to smtp.hostinger.com:465:

TIMEOUT

TCP connection to smtp.hostinger.com:587:

TIMEOUT

TCP connection to the same IPv4 address on port 443:

SUCCESS

The application logs show:

Email notification failed: [Errno 101] Network is unreachable

Direct socket testing from the Railway container also gives:

TimeoutError: timed out

This occurs before SMTP authentication, so the issue does not appear to be related to my SMTP username/password or Django configuration.

Could you please check whether outbound SMTP connections on ports 465 and 587 are restricted for my Hobby service?

If there is a Railway networking restriction, please confirm it and let me know if there is a way to enable outbound SMTP.

Thank you.

Solved

1 Replies

Railway
BOT

2 months ago

Outbound SMTP is only available on the Pro plan and above, while Free, Trial, and Hobby plans have SMTP disabled.

For sending emails from your application, please use a dedicated email service that provides HTTPS APIs. More information can be found in our documentation: Outbound Networking


Status changed to Awaiting User Response Railway • about 2 months ago


Railway
BOT

2 months ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway • about 2 months ago


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