Paid for two accounts, need to cancel one, requesting refund.
monkeypandaparty
HOBBYOP

2 months ago

Project ID: 1414600c-6c35-44f0-9d76-88a6e95574f7

Requesting this account be closed and a refund for the Hobby account be processed.

Thank you.

Solved

9 Replies

monkeypandaparty
HOBBYOP

2 months ago

hey there.


monkeypandaparty
HOBBYOP

2 months ago

Isnt this a ticket?


monkeypandaparty
HOBBYOP

2 months ago

Looks like I created 0086


monkeypandaparty
HOBBYOP

2 months ago

Anything else I need to do? Havent seen a response.


2 months ago

Can you try going to your billing history in that account? If you have a charge listed there you should be able to request a refund there, otherwise you can open a Billing Help thread on https://station.railway.com/

Heads up, the team is on leave right now, so response times from the team may be slow right now


2 months ago

^ side note: don't host anything on the account you don't want, once you start incurring usage then a refund becomes more unlikely


monkeypandaparty
HOBBYOP

2 months ago

Thank you, I have submitted the request. Much appreciated.


monkeypandaparty
HOBBYOP

2 months ago

Looks like they got it all handled. Many thanks.


2 months ago

Happy to help!


Status changed to Solved dev about 2 months ago


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