8 months ago
paid the bill but still it says not paid please fix and let me start again , i paid 5$ first month and then it said i used more then 6$ and stopped working so i paid another 1$ and again it asked me to pay another 6$ which i did but still its seems to say the same like if i haven't paid anything so please find whats wrong with it and make it work again
1 Receipt Invoice number E95CA6E2-0002 Receipt number 2035-4834 Date paid June 1, 2025 Payment method Mastercard - 6638 Railway Corporation 548 Market St PMB 68956 San Francisco, California 94104 United States billing@railway.com Bill to velan velan71lawfirm@gmail.com $6.01 paid on June 1, 2025 Description Qty Unit price Amount Disk (per GB / min) Apr 19 – May 19, 2025 8,468 $0.00000578703703 $0.05 Network (per MB) Apr 19 – May 19, 2025 27 $0.0001 $0.00 vCPU (per vCPU / min) Apr 19 – May 19, 2025 31,581 $0.00000462962962 $0.15 Memory (per MB / min) Apr 19 – May 19, 2025 25,110,337 $0.00000023148148 $5.81 Hobby plan May 19 – Jun 19, 2025 1 $5.00 $5.00 Subtotal $11.01 Hobby plan included usage v2 ($5.00 off) -$5.00 Network on Metal - 50% off (50% off) $0.00 Disk on Metal - 40% off (40% off) $0.00 Total $6.01 Amount paid $6.01
4 Replies
8 months ago
Hey Velan,
I am unsure about your discussion point here. Your latest bill that you paid was paying a previous invoice that you had outstanding. I voided the last invoice so that you can resubscribe without issue.
Thanks,
Angelo
Status changed to Awaiting User Response Railway • 9 months ago
angelo-railway
Hey Velan,I am unsure about your discussion point here. Your latest bill that you paid was paying a previous invoice that you had outstanding. I voided the last invoice so that you can resubscribe without issue.Thanks,Angelo
8 months ago
@angelo please check my account as well.
I am getting emails for $5 pending invoice, however I have started using this site in may itself and I have paid 5$ for subscribing hobby plan as well.
So, there should not be any pending invoices.
Also note that, when I have reissued the invoice last month then it has suddenly doubled the amount, before taking subscription.
Status changed to Awaiting Railway Response Railway • 9 months ago
webtechie2021
@angelo please check my account as well. I am getting emails for $5 pending invoice, however I have started using this site in may itself and I have paid 5$ for subscribing hobby plan as well.So, there should not be any pending invoices.Also note that, when I have reissued the invoice last month then it has suddenly doubled the amount, before taking subscription.
8 months ago
Hi there, could you please open a private thread with the issue you're running into and attach the pending invoice? This is likely because you may have hit a billing threshold (essentially, we bill when an account reaches a certain usage amount to maintain it in good standing) and you may have had additional usage since
Status changed to Awaiting User Response Railway • 9 months ago
chandrika
Hi there, could you please open a private thread with the issue you're running into and attach the pending invoice? This is likely because you may have hit a billing threshold (essentially, we bill when an account reaches a certain usage amount to maintain it in good standing) and you may have had additional usage since
8 months ago
I got that bill on the day I created an account, so there is no way to reach the threshold.
Yes, I will add the details in new thread.
Status changed to Awaiting Railway Response Railway • 8 months ago
Status changed to Solved sarahkb125 • 8 months ago