2 months ago
Hi Railway,
My credit card got hacked today. Only a few dollars were lost because I detected it early but for the past 6 years of using this CC for different subscriptions, this is the first time that I have been compromised and the most recent subscription I did was Railway's. I just want to give the team a heads-up that your payment gateway could've been hacked or something.
10 Replies
2 months ago
We appreciate the heads-up. Our payments are handled entirely by Stripe, a PCI DSS Level 1 compliant processor, and we never store or have access to raw card numbers on our side. If you've received a replacement card from your bank, you can update your payment method at your workspace billing page.
Status changed to Awaiting User Response Railway • about 2 months ago
a month ago
$5.00 payment to Railway Corporation was unsuccessful
We attempted to charge your Mastercard ending in 9265 for your Railway Corporation subscription again, but were unsuccessful. Please update your billing information to continue your subscription.
Status changed to Awaiting Railway Response Railway • about 2 months ago
Status changed to Awaiting User Response Railway • about 2 months ago
Railway
We appreciate the heads-up. Our payments are handled entirely by Stripe, a PCI DSS Level 1 compliant processor, and we never store or have access to raw card numbers on our side. If you've received a replacement card from your bank, you can update your payment method at [your workspace billing page](https://railway.com/workspace/billing).
a month ago
$5.00 payment to Railway Corporation was unsuccessful
We attempted to charge your Mastercard ending in 9265 for your Railway Corporation subscription again, but were unsuccessful. Please update your billing information to continue your subscription.
Status changed to Awaiting Railway Response Railway • about 2 months ago
Status changed to Awaiting User Response Railway • about 2 months ago
a month ago
@Railway
Can i get a reply???
Status changed to Awaiting Railway Response Railway • about 2 months ago
Status changed to Awaiting User Response Railway • about 2 months ago
a month ago
Those failed charges are expected since your card was likely cancelled after the compromise. You can add your new card at your workspace billing page to resume your subscription.
a month ago
Hi Brody!
So i should change put in a new card or use the old one?
Status changed to Awaiting Railway Response Railway • about 2 months ago
Status changed to Awaiting User Response Railway • about 2 months ago
a month ago
Can i get a reply????
Status changed to Awaiting Railway Response Railway • about 2 months ago
Status changed to Awaiting User Response Railway • about 2 months ago
a month ago
Use your new replacement card. The old one was compromised and is no longer working, which is why those charges are failing. You can swap it in at your workspace billing page.
Additionally, please note that Hobby users response time can be up to 7 days, if you need guaranteed response times, that would be available on Enterprise.
a month ago
Hi Brody!
Thank you for your response.
I put in another card and got this response
Error replacing payment method
Your card was declined for an unknown reason. Contact your card issuer for more information.
Status changed to Awaiting Railway Response Railway • about 2 months ago
Status changed to Awaiting User Response Railway • about 2 months ago
a month ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • about 1 month ago