We appreciate the heads-up. Our payments are handled entirely by Stripe, a PCI DSS Level 1 compliant processor, and we never store or have access to raw card numbers on our side. If you've received a replacement card from your bank, you can update your payment method at your workspace billing page.

$5.00 payment to Railway Corporation was unsuccessful

We attempted to charge your Mastercard ending in 9265 for your Railway Corporation subscription again, but were unsuccessful. Please update your billing information to continue your subscription.

$5.00 payment to Railway Corporation was unsuccessful

We attempted to charge your Mastercard ending in 9265 for your Railway Corporation subscription again, but were unsuccessful. Please update your billing information to continue your subscription.

@Railway

Can i get a reply???

Those failed charges are expected since your card was likely cancelled after the compromise. You can add your new card at your workspace billing page to resume your subscription.

Hi Brody!

So i should change put in a new card or use the old one?

Can i get a reply????

Use your new replacement card. The old one was compromised and is no longer working, which is why those charges are failing. You can swap it in at your workspace billing page.

Additionally, please note that Hobby users response time can be up to 7 days, if you need guaranteed response times, that would be available on Enterprise.

Hi Brody!

Thank you for your response.

I put in another card and got this response

Error replacing payment method

Your card was declined for an unknown reason. Contact your card issuer for more information.

Please open your own thread.