2 months ago
Hello Railway Support,
I’m trying to subscribe to a paid Railway plan, but my payment card is being declined every time I try to complete the subscription.
The card is valid and works for other online payments, but the payment is still being rejected on Railway.
Could you please check why my card is being declined and let me know if there is anything I need to do to complete the subscription?
Thank you for your help.
1 Replies
Status changed to Awaiting Railway Response Railway • about 2 months ago
2 months ago
The repeated payment attempts triggered our payment processor's fraud protection, which was blocking the charges on our side. We've cleared that block, so you should now be able to complete your subscription by trying the payment again from your workspace billing page.
Status changed to Awaiting User Response brody • about 2 months ago
a month ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • about 1 month ago