Our records show that the most recent $5 payment attempt on June 21 was not completed - the payment was canceled and no funds were captured, and the associated invoice was voided. Your card was not charged for this attempt. Your subscription is currently inactive, so you'll need to resubscribe from your workspace billing settings to reactivate your Hobby plan.

Thank you for your response.

However, I believe there is a mistake. I have attached the official Railway receipt showing that the payment was successfully completed, not canceled.

Specifically:

Invoice Number: 8D7CELUG-0005

Receipt Number: 2522-9949

Amount Paid: $5.00 USD

Payment Date: June 21, 2026

The receipt explicitly states that $5.00 was paid, and the payment method (Visa ending in 8104) is listed in the payment history.

Could you please manually verify this transaction with your billing provider? If the payment was captured successfully, please either reactivate my Hobby plan or explain why the payment is shown as completed in the receipt while your system reports that it was canceled.

Thank you.

The receipt you referenced (invoice 8D7CELUG-0005) is from your previous billing cycle on June 4, not from today. The two subscription attempts made today (June 21) both show $0 captured and were voided, so no new payment went through. Your subscription is currently inactive, and you will need to resubscribe from your workspace billing settings to reactivate the Hobby plan.

I believe the automated response is incorrect.

The attached receipt issued by Railway explicitly states:

Receipt Number: 2522-9949

Invoice Number: 8D7CELUG-0005

Date Paid: June 21, 2026

Amount Paid: $5.00 USD

This appears to indicate that the payment was successfully processed. Could a member of the billing team please manually verify this transaction and explain why the receipt says the payment was paid while the system reports that no funds were captured?

If necessary, I can also provide my bank transaction or card statement showing the charge.

Thank you.