Payment completed but account still shows trial expired
lv840921-dev
HOBBYOP

a month ago

Hello,

I paid for the Railway plan today and I already received the payment receipt from Stripe.

However, my Railway account still shows that my trial has expired, and all my deployments are paused.

Could you please check if my payment has been correctly applied to my account?

My account email: lv840921@gmail.com

Receipt number: #2293-4970

Thank you.

Solved

1 Replies

Railway
BOT

a month ago

Your $5 payment on July 23 settled an overdue balance from a previous billing cycle (the invoice originally due July 6). Because that invoice went unpaid past the grace period, your subscription was cancelled automatically. Paying the overdue invoice cleared the outstanding balance but did not reactivate the plan, which is why your account still shows as inactive with paused deployments. You can resubscribe from your workspace billing settings to restore your plan and resume deployments.


Status changed to Awaiting User Response Railway 29 days ago


Railway
BOT

22 days ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway 22 days ago


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