Payment Completed but Credits Not Added
imoblux
FREEOP

a month ago

Hello! I need help with a billing issue.

I have already paid for credits, the payment was successfully processed by my bank, but my Railway balance is still showing zero.

Could someone from the billing team please check and apply the credits manually?

I can provide payment screenshots if needed.

Thank you in advance!

Solved

2 Replies

dev
MODERATOR

a month ago

I'll raise this to the team


dev
MODERATOR

a month ago

!t


dev
MODERATOR

a month ago

This thread has been escalated to the Railway team.

Status changed to Awaiting Railway Response dev about 1 month ago


imoblux
FREEOP

a month ago

Thanks


imoblux
FREEOP

a month ago

thanks


brody
EMPLOYEE

a month ago

Hello,

You paid an old outstanding invoice, but since it remained unpaid for an extended period, your Railway account was cancelled.

To continue using Railway, you'll need to upgrade to a paid plan again through your workspace's plans page: https://railway.com/workspace/plans

Best regards,

The Railway Team


Status changed to Awaiting User Response Railway about 1 month ago


imoblux
FREEOP

a month ago

Thanks for the clarification. However, this payment was made expecting that credits would be added to my account for active usage. I did not receive any previous notice that my account or credits would be cancelled due to inactivity.

Since the payment was successfully completed, I kindly request that the credits associated with this payment be added to my workspace balance, or please provide the exact billing policy reference stating that payments can be accepted without adding credits.

I am willing to re-enable a plan, but first I would like my credits restored to the balance as paid.

Thank you for your help.

Attachments


Status changed to Awaiting Railway Response Railway about 1 month ago


brody
EMPLOYEE

a month ago

I'm sorry but that payment was to pay off an invoice from September.

If you want to continue using Railway now, you would need to sign back up for a paid plan.


brody
EMPLOYEE

a month ago

!s


Status changed to Solved brody about 1 month ago


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