18 days ago
Hello Railway Support,
I paid the US$5.00 charge for my Railway account more than five hours ago. Stripe confirmed that the payment was completed, and I also received the official receipt by email.
However, my Railway dashboard still shows “Trial expired” and continues asking me to upgrade and pay again. I have already refreshed the page, signed out and signed back in, and waited more than five hours, but the account status has not changed.
I do not want to make a duplicate payment.
Could you please verify the payment and activate the correct plan on my account? If this payment was applied only to a previous outstanding invoice and did not activate the Hobby plan, please explain exactly what happened and what I need to do next without being charged twice.
Payment date: August 2, 2026
Amount paid: US$5.00
Railway account/workspace: thdindingourmet
I can provide the receipt or invoice privately if needed.
Thank you.
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1 Replies
18 days ago
Your $5.00 payment on August 2 settled an overdue invoice (ZREOIELR-0003) from a previous billing cycle that was originally due on July 2. Because that invoice went unpaid past the grace period, your Hobby subscription was cancelled. Paying the overdue invoice clears the balance owed but does not automatically reactivate the subscription. To get back on the Hobby plan, you will need to resubscribe from your workspace billing settings. We also see a resubscription attempt was made but was declined for insufficient funds on a different card, so you may want to ensure the correct card is set before subscribing again. You will not be charged twice for the same period.
Status changed to Awaiting User Response Railway • 18 days ago
11 days ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 11 days ago