13 hours ago
Hello Railway Support,
I’m trying to upgrade/pay for my Railway server, but my payment is being declined by Railway.
I have tried multiple bank cards, and these cards work normally on other websites and online services. The issue only seems to happen when I try to make the payment on Railway.
Could you please check if there is any restriction, payment verification issue, or block on my account that is preventing the payment from going through?
I would appreciate it if you could let me know what I need to do to complete the payment and activate my server.
Thank you
1 Replies
Status changed to Awaiting Railway Response Railway • about 13 hours ago
9 hours ago
Most of your recent attempts were stopped by our payment processor's fraud protection before they reached your bank, which happens after several attempts in a short time. We've cleared that block, so you can now add a card and pay the open invoice from your workspace billing page.
Two of the cards you tried were declined by their issuing bank itself, which said it does not allow this kind of transaction on those cards. Those two won't work unless the bank changes that, so please use one of your other bank-issued cards.
Status changed to Awaiting User Response brody • about 9 hours ago