4 months ago
Hello I have been using railway for the past couple of months.
I wenti to pay for the month of November and I was hit with "Your card has been declined."
I tried using link, also same story. I cannot let my projects going offline.
Any help is appreciated.
5 Replies
4 months ago
Your bank is declining your payments, not Railway. Please try a different payment method, or you can contact your issuing bank.
Status changed to Awaiting User Response Railway • 4 months ago
Railway
Your bank is declining your payments, not Railway. Please try a different payment method, or you can contact your issuing bank.
4 months ago
Nope, not the bank.
Status changed to Awaiting Railway Response Railway • 4 months ago
4 months ago
Hello,
Your bank has declined the payment, not us. You will need to get in contact with them and ask them to allow the payments.
Best,
Brody
Status changed to Awaiting User Response Railway • 4 months ago
brody
Hello,Your bank has declined the payment, not us. You will need to get in contact with them and ask them to allow the payments.Best,Brody
4 months ago
I contacted the bank for a second verification. The money was debited from my account.
I believe this is a problem with Stripe and railway. Please check if my card is on a block list.
Status changed to Awaiting Railway Response Railway • 4 months ago
4 months ago
Hello,
I have verified that your card is not on a block list, as mentioned previously, we are not denying the payment, your card issuer or bank is.
Apologies, but we will not be able to assist further with this matter.
Best,
Brody
Status changed to Awaiting User Response Railway • 4 months ago
Status changed to Closed brody • 4 months ago