2 months ago
Railway uses stripe to process payments, and I have never had this issue with stripe where all my payment attempts decline.
So could this be something on your guys end? I've tried 4 cards and they all decline.
I purchased the pro plan with ease, but now I have a past due invoice that I can't seem to pay off.
What am I supposed to do
28 Replies
2 months ago
Hey, just confirming, were you successfully able to purchase the Pro Plan initially (your card was charged and everything) but are now unable to use the same credit card you used before?
If yes, can you share your workspace ID? You can get it by hitting CTRL + K and then searching for "copy active workspace ID".
Railway only supports bank-issued credit cards, debit cards and pre-paid cards are not accepted.
Yes, that's right
I was initially able to purchase the Pro Plan, card was charged and all. Then attempting to pay off my invice the next month, I cannot use the same card as it declines.
Here is my workspace ID, 4ceb969f-bd5e-4feb-85f7-e819f5c52e39
And the card that first initally worked is a bank-issued debit card.
Well. Let me know I guess.
It's only my business/my livelihood that is ran using Railway.
2 months ago
Thanks for the info
2 months ago
!t
2 months ago
This thread has been escalated to the Railway team.
Status changed to Awaiting Railway Response passos • about 2 months ago
2 months ago
Your payment is being blocked because of your email provider being flagged as suspicious. Please use a different email provider to sign up.
Status changed to Awaiting User Response Railway • about 2 months ago
Status changed to Solved ray-chen • about 2 months ago
2 months ago
Hey @juno, just letting you know about the message above as you might be in a hurry.
Do I have to create a whole new railway account just for this?
Or will it be fine if I just swap the emails?
I use that email provider for convenience. Didn't know it could've been such an issue.
2 months ago
Try swapping the email first. If that doesn't work, create another account. You can easily move your projects between workspaces if necessary.
Could you guys reissue a new invoice for my account?
So it can be registered under the new email address
2 months ago
Just wanna let you know that you have 21 days, so there is no need to stress here!
2 months ago
Not sure why you would need a re-issued invoice; your invoice is still payable.
2 months ago
So just changing his email address should solve the issue? No need for new account?
2 months ago
Yeah, and it looks like they already have.
2 months ago
Great 🙂
Well, if the issue is the email, the invoice is registered to the email of said "suspicious email"
2 months ago
Try again?
2 months ago
No problem!