a year ago
I received a new Visa credit card replacing an expired one. Updated my railway billing info, and it kept getting declined. Contacted the card provider, and they say that railway is sending a bad CVV. I have verified that I am entering the correct CVV, and I'm able to use the card elsewhere (twitch, applePay). The card support agent thinks that railway is sending the old card's CVV.
1 Replies
a year ago
Hello,
This is what we have from Stripe on our side -
Railway isn't sending the wrong CVV, all payments on the platform are handled exclusively by Stripe, and I can't imagine that's something Stripe would ever get wrong on their end.
Could you try to input your card again, if it's still not working, I would have to ask you to try a different card or get in contact with your bank again as there's nothing we can do from our side here unfortunately.
Best,
Brody
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