2 years ago
I paid my outstanding $8.45, my card has been debitted, Railway Stripe has confirmed the payment because i was sent a receipt, but its not updating on my dashboard. It still displays all notices like i haven't paid, i'm loosing money by the second and i need this resolved ASAP. I have tried sending an email to their support, they just keep sending me new emails to report the issue to (That needs to be changed, as not everyone has a discord account)
2 Replies
2 years ago
please email billing@railway.app for any billing issues, they will reply on a week day.
note, if you are generating revenue from a service you are running on railway you should likely be on the pro plan, this also comes with direct team support and faster response times as support for pro users is prioritised.
Status changed to Solved Railway • about 2 years ago
a year ago
i changed my card and my automatic payment didn't happened , i paid immediately but its not updating on my dashboard
Status changed to Open Railway • 11 months ago