24 days ago
Hello Railway Support,
Today I paid invoice 2PB3ZGKB-0005, receipt 2818-1840, for $7.29 USD.
After the payment, my workspace still shows that my database is offline, and my Hobby plan does not appear to be active. I was expecting this payment to activate my current Hobby subscription and restore my database.
Could you please confirm whether this payment was applied to a past-due invoice? If so, is it possible to refund or credit this payment toward my current Hobby subscription so that my database can be brought back online?
Thank you for your assistance. I look forward to your response.
1 Replies
24 days ago
Hello,
You paid an old outstanding invoice, but since it remained unpaid for an extended period, your Railway account was cancelled.
To continue using Railway, you'll need to upgrade to a paid plan again through your workspace's plans page: https://railway.com/workspace/plans
Status changed to Awaiting User Response Railway • 24 days ago
17 days ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 17 days ago