Payment Problem
Anonymous
HOBBYOP
a year ago
You charged the invoice to my credit card for me to test, but you didn't allow access and I lost my initial 5 credits, I was left with nothing. They are now charging me an open invoice for 5 dollars.1 Replies
chandrika
EMPLOYEE
a year ago
Hi there, could you please explain a bit more? I see that you are on our hobby plan - if you didn't mean to upgrade and it happened on accident, we're happy to refund you! You can request a refund by following the docs at https://docs.railway.com/reference/pricing/refunds#requesting-a-refund
Best,
The Railway Team
Status changed to Awaiting User Response Railway • about 1 year ago
Railway
BOT
10 months ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 10 months ago