Payment Problem
Anonymous
HOBBYOP

9 months ago

You charged the invoice to my credit card for me to test, but you didn't allow access and I lost my initial 5 credits, I was left with nothing. They are now charging me an open invoice for 5 dollars.
Solved

1 Replies

chandrika
EMPLOYEE

9 months ago

Hi there, could you please explain a bit more? I see that you are on our hobby plan - if you didn't mean to upgrade and it happened on accident, we're happy to refund you! You can request a refund by following the docs at https://docs.railway.com/reference/pricing/refunds#requesting-a-refund

Best,

The Railway Team

Status changed to Awaiting User Response Railway • 9 months ago

Railway
BOT

7 months ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway • 7 months ago

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