3 months ago
Some of our customers have reported performance issues and slow response times in our services.
We reviewed the application and did not identify any issues on our side. However, after further validation, we confirmed that the system is indeed experiencing significant slowness. We observed performance degradation yesterday (July 2) and again today (July 3) during part of the day.
We would appreciate an update regarding the infrastructure, as the current level of performance is not what we would expect based on the plan and configuration we have selected.
13 Replies
3 months ago
This thread has been opened as a public bounty so the community can help solve it. The thread and any further activity are now visible to everyone.
Status changed to Open Railway • 3 months ago
Status changed to Awaiting Railway Response Railway • 3 months ago
3 months ago
There was an incident yesterday that led to elevated latency. You can try redeploying your service and see if it resolves the issue.
3 months ago
It seems to be better now, but it has not yet returned to normal performance.
I am monitoring the situation with the customer to validate whether the issue has been fully resolved.
3 months ago
For now, thank you for your support and assistance. We appreciate your help and will continue monitoring the situation.
Status changed to Awaiting User Response Railway • 3 months ago
3 months ago
It is indeed still very slow.
Status changed to Awaiting Railway Response Railway • 3 months ago
3 months ago
2 minute deploy is now at 11minutes and waiting...build completed but not getting published
tbailey
2 minute deploy is now at 11minutes and waiting...build completed but not getting published
3 months ago
24 minutes and counting..already tried abort and repush. Build completed and getting stuck in image push, is there a registry problem right now?
tbailey
24 minutes and counting..already tried abort and repush. Build completed and getting stuck in image push, is there a registry problem right now?
3 months ago
3rd deployment try after a number of npm hand off to registry errors.
3 months ago
Our customers' operations are currently being impacted by the slowness, and in some cases work has come to a standstill.
We are receiving a significant number of complaints due to the performance issues.
3 months ago
yep, seeing the same. thus far they have yet to ack it again
3 months ago
I would never have a response over 300ms. now I am regularly seeing double that
3 months ago
Does anyone have an estimated timeframe for when this issue will be resolved? Is someone currently investigating it?
3 months ago
The service is still extremely slow and it is currently impossible for us to work properly.
We have several customers actively complaining, and this ongoing performance issue is causing financial losses to our business.
Could you please provide an update on the infrastructure status and an estimated time for full normalization? This situation is becoming critical for our operation.
Status changed to Awaiting User Response Railway • 3 months ago
Status changed to Closed brody • 3 months ago