Project Id 2a8e227d-1f96-4975-8e42-86c2778d2a20

any help? my app it's still down

I'm checking the logs and not sure if the app was hacked or not

It's extremely unlikely that your app was hacked. Why do you think it was? If a service is missing from your project, it is very unlikely that the platform is responsible.

Thank you for reply @Adam

Problem solved, I've seen suspect logs but it endup were just bots

and my db wasn't visible, I had to redeploy

but I don't understand why my app was down when I was switching from PRO to Hobby

I switched like 2 weeks ago from PRO to Hobby and today I noticed the app it's down

I had to re deploy everything and it's working again

But I didn't get any notification abut this

In your original message you say you upgraded again to redeploy your services. Is it possible that you just stopped your pro subscription without re-upgrading to hobby initially?

I see one month ago I move to hobby

Myabe it didn't renew, but still I didn't get any emails

on same date I was charged for Pro and after I move to Hobby

and if I remember correctly I had in my account $25 in credits

Thanks for providing the receipts. Flagging in the team here

!t

when I've done the downgrade I followed the instructions from this topic

https://discord.com/channels/713503345364697088/1365998516685635625

first I don't know why my subscription didn't went through automatically because I never had this issue before

and I don't know why I didn't get any email regarding my subscription

im sorry but its not clear what the issue here is

They downgraded to hobby from pro, were charged for both (potentially?) and was downgraded to trial

Hoping y'all can take a look into why that could be, as well as why they didn't receive any emails

they where refunded the difference in credits