9 months ago
Hello, I've downgraded my plan from PRO to Hobby around 2 weeks ago, now when I've checked my app I can't access, I checked the dashboard and was showing my trail expired but I don't remember selecting any trial, I've upgraded again on Hobby plan subscription and I don't see anymore my db in my project dashboard
26 Replies
9 months ago
It's extremely unlikely that your app was hacked. Why do you think it was? If a service is missing from your project, it is very unlikely that the platform is responsible.
but I don't understand why my app was down when I was switching from PRO to Hobby
I switched like 2 weeks ago from PRO to Hobby and today I noticed the app it's down
9 months ago
In your original message you say you upgraded again to redeploy your services. Is it possible that you just stopped your pro subscription without re-upgrading to hobby initially?
9 months ago
Thanks for providing the receipts. Flagging in the team here
9 months ago
!t
9 months ago
This thread has been escalated to the Railway team.
Status changed to Awaiting Railway Response adam • 9 months ago
when I've done the downgrade I followed the instructions from this topic
https://discord.com/channels/713503345364697088/1365998516685635625
first I don't know why my subscription didn't went through automatically because I never had this issue before
9 months ago
im sorry but its not clear what the issue here is
9 months ago
They downgraded to hobby from pro, were charged for both (potentially?) and was downgraded to trial
9 months ago
Hoping y'all can take a look into why that could be, as well as why they didn't receive any emails
9 months ago
they where refunded the difference in credits
9 months ago
Our records did show that they canceled, so it was likely that it went out of plan for a tiny bit until the redeployment. Can you confirm that everything is back?
Status changed to Awaiting User Response Railway • 9 months ago
8 months ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 9 months ago

