10 months ago
Hello, I've downgraded my plan from PRO to Hobby around 2 weeks ago, now when I've checked my app I can't access, I checked the dashboard and was showing my trail expired but I don't remember selecting any trial, I've upgraded again on Hobby plan subscription and I don't see anymore my db in my project dashboard
26 Replies
10 months ago
It's extremely unlikely that your app was hacked. Why do you think it was? If a service is missing from your project, it is very unlikely that the platform is responsible.
but I don't understand why my app was down when I was switching from PRO to Hobby
I switched like 2 weeks ago from PRO to Hobby and today I noticed the app it's down
10 months ago
In your original message you say you upgraded again to redeploy your services. Is it possible that you just stopped your pro subscription without re-upgrading to hobby initially?
10 months ago
Thanks for providing the receipts. Flagging in the team here
10 months ago
!t
10 months ago
This thread has been escalated to the Railway team.
Status changed to Awaiting Railway Response adam • 10 months ago
when I've done the downgrade I followed the instructions from this topic
https://discord.com/channels/713503345364697088/1365998516685635625
first I don't know why my subscription didn't went through automatically because I never had this issue before
and I don't know why I didn't get any email regarding my subscription
10 months ago
im sorry but its not clear what the issue here is
10 months ago
They downgraded to hobby from pro, were charged for both (potentially?) and was downgraded to trial
10 months ago
Hoping y'all can take a look into why that could be, as well as why they didn't receive any emails
10 months ago
they where refunded the difference in credits
10 months ago
Our records did show that they canceled, so it was likely that it went out of plan for a tiny bit until the redeployment. Can you confirm that everything is back?
Status changed to Awaiting User Response Railway • 10 months ago
9 months ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 10 months ago

