Plane setup fails

When I submit the registration form I get this error

48 Replies

N/A


brody
EMPLOYEE

2 years ago

have you redeployed all services after adding your custom domain?


Yes


brody
EMPLOYEE

2 years ago

please make sure you have done that and then cleared your browser cache, and that you have cookies enabled


I did all that


brody
EMPLOYEE

2 years ago

make sure you have cookies enabled


I have cookies enabled


Any other idea?


brody
EMPLOYEE

2 years ago

are you getting this error when in god-mode?


Yes


I just follow the onboarding


In the url it shows god mode


brody
EMPLOYEE

2 years ago

i had just deployed a new plane template 10 minutes ago and was able to go through the setup without issues, this is going to be an issue with your browser, please try a different browser


I'm using browser and shields disabled


I just tried chrome and had the same error


brody
EMPLOYEE

2 years ago

im on chrome without any issues


Which browser would you like me to try?


Look

1247716047218544600


brody
EMPLOYEE

2 years ago

i asked the template creator vin to try, he didnt have any issues and he was on firefox


brody
EMPLOYEE

2 years ago

what railway service did you set your custom domain on


That's weird why I have this issue


brody
EMPLOYEE

2 years ago

its safe to say this isnt an issue with the template


What do you mean what service? I'm using cloudflare, with proxy disabled


brody
EMPLOYEE

2 years ago

the railway service


I don't understand the question


what railway service


brody
EMPLOYEE

2 years ago

what railway service did you set your custom domain on


You mean what tier I'm on?


I'm on Pro


brody
EMPLOYEE

2 years ago

im sorry but thats not what i had asked


That's why I'm asking to please clarify


brody
EMPLOYEE

2 years ago

a railway service: the rounded rectangle things that show up in a project
a railway project: the rounded rectangle things that show up on your dashboard
the dashboard:


so you mean what images are installed in my project


The ones that was by default in the template

1247718521740202000


I changed nothing


brody
EMPLOYEE

2 years ago

those rounded rectangles in this screenshot are called services


Ah ok and how do I know?


It doesn't say so


brody
EMPLOYEE

2 years ago

im unsure as to why you would answer yes to this when you previously wernt aware of what a service was


brody
EMPLOYEE

2 years ago

what else could they be referred to as? images would be the wrong term here


I responded yes to redeploying. I tought only plane service has to be redeployed


As a UX designer: there should be a title that says "Services"


I'm not a dev guy


So for me it could be image, app, service, boxes


As long as you don't specify what they are I'm free to call it what I want


You think that everyone should know what service is just because?


brody
EMPLOYEE

2 years ago

most can infer what a service is with the context of the conversation


brody
EMPLOYEE

2 years ago

either way, you need to redeploy everything other than the postgres, redis, bucket, and console services


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