2 months ago
Hello Railway team. My free trial expired and my service is now in Limited Access. My project is Discord.gg-bot, environment is production, and the service has an attached Volume. The Backups tab says there are no backups. I need to recover the existing JSON save files from the current attached Volume, specifically "data.json" and, if present, "rng-data.json". These contain Discord bot user data and are not in my GitHub repository. Please do not delete, detach, replace, reinitialize, restore, or overwrite the existing Volume or service. I am only requesting confirmation that the current Volume will be preserved and, if possible, a read-only export or a way to download those two files without deploying a replacement service.
Thank you.
3 Replies
2 months ago
Your volume is still attached to the service with its data intact (roughly 201 MB on disk), so nothing has been lost. We are not able to provide read-only access or file exports from stopped accounts, but the path forward is straightforward: subscribe to the Hobby plan ($5/month, includes $5 of usage) from your workspace billing page, which will bring your service back online so you can access the files on the volume yourself.
Status changed to Awaiting User Response Railway • about 2 months ago
Railway
Your volume is still attached to the service with its data intact (roughly 201 MB on disk), so nothing has been lost. We are not able to provide read-only access or file exports from stopped accounts, but the path forward is straightforward: subscribe to the Hobby plan ($5/month, includes $5 of usage) from your [workspace billing page](https://railway.com/workspace/billing), which will bring your service back online so you can access the files on the volume yourself.
2 months ago
But how do I get my data back without paying. Like how to i extract the data?
Status changed to Awaiting Railway Response Railway • about 2 months ago
2 months ago
Your volume and its data are preserved, but accessing it requires an active subscription. We are not able to provide read-only access, file exports, or temporary service reactivation on stopped accounts. Subscribing to the Hobby plan ($5/month, includes $5 of usage) from your workspace billing page will bring your service back online so you can download the files yourself.
Status changed to Awaiting User Response Railway • about 2 months ago
2 months ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • about 2 months ago