We're not able to share the specifics behind a workspace restriction, and unfortunately for paid workspaces, the restriction cannot be reversed. We understand this isn't the outcome you were hoping for. The next step available is to cancel your plan and offboard from the workspace, which you can do from your workspace billing settings.

My account is on the free plan. I am unable to create any new workspaces. Could you please review my account? If this restriction was applied by mistake, I would appreciate having my account restored.

Thank you.

My account is on the free plan. I am unable to create any new workspaces. Could you please review my account? If this restriction was applied by mistake, I would appreciate having my account restored.

Thank you.

Your workspace is currently on a trial, not a paid plan, so the restriction can be resolved by upgrading to a paid plan. Adding a payment method and subscribing to Hobby or Pro at railway.com/workspace/plans will automatically lift the restriction.

Can't you fix my account without paying a fee?

Unfortunately, upgrading to a paid plan is the only way to lift a workspace restriction on a trial account. We're not able to remove it manually.