8 months ago
I experienced data loss on my PostgreSQL service (Hobby Plan) due to an unexpected SSL certificate regeneration and service redeployment. Renewal of the certificate resulted in the redeployment wiping all my data. I kindly request assistance to restore the lost data. Unfortunately, I did not have any volumes or backups configured on the service.(Lesson learnt)
Details:
Project ID:764c692e-20b4-4535-8c03-a35314aeaaa8
Postgres Source Image:ghcr.io/railwayapp-templates/postgres-ssl:latest
I appreciate your support despite being on the Hobby Plan.
0 Replies
8 months ago
Hello,
The data loss doesn't pertain to ssl, that database does not have a volume, without a volume you can not have persistent data between redeploys.
Unfortunately, we can not restore the data because this was not an error on our side.
Going forward I would recommend deploying a new database so it will have a volume, and enabling backups.
Thank you for the clarification and recommendation. I’ll set up a new database with a volume and enable backups to avoid this in the future.
8 months ago
please note that backups wont protect you if you remove the volume again
8 months ago
!s
Status changed to Solved brody • 8 months ago