Hi Railway Support Team,

I'm experiencing a critical issue with my PostgreSQL

database on Railway.

Project: ygs (production environment)

Postgres Service URL:

postgres-production-5f5e.up.railway.app

Database: railway

Region: Southeast Asia

Issue:

All tables in my PostgreSQL database have completely

disappeared. The database is running and accessible, but

every table (including user, user_profile,

user_subscription, match_history, alembic_version, etc.) is

gone. When I query information_schema.tables, zero user

tables are returned.

Timeline:

• The application was working normally until approximately 1

week ago (around May 20, 2026)

• I did NOT run any DROP TABLE or database reset commands
• The Postgres service shows as "Online" and "Deployment

successful"

• The last manual backup available is from 2026-01-27

What I've verified:

• Connected to the database via the public URL — confirmed

zero tables exist

• Checked both railway and postgres databases — both empty
• No code changes were deployed that would affect the

database schema

• The backend application logs show: relation "user" does

not exist

Request:

1. Can you investigate what caused the data loss? Was there

a volume reset, migration, or infrastructure change on your

end?

1. Do you have any internal backups or WAL logs from the

past week (May 20-27, 2026) that could be used to restore

the data?

This is a production database with real user data, and

restoring it is critical for our business operations.

Thank you for your urgent assistance.