2 months ago
Hi Railway Team,
I have a PostgreSQL service in my project that appears to be unhealthy.
Symptoms:
- The PostgreSQL service shows "Deployment Online"
- The Database UI is stuck at "Attempting to connect to the database"
- My application cannot connect using the internal hostname:
postgres.railway.internal:5432
- Application error:
psycopg2.OperationalError: connection to server at "postgres.railway.internal" failed:
Network is unreachable
This database contains important production data, so I have not deleted or recreated the service.
Could you please help:
1. Check the health/status of this PostgreSQL instance
2. Restart or recover the database if possible
3. Assist with exporting a backup (pg_dump) if the instance is partially accessible
Thank you very much.
1 Replies
2 months ago
Howdy! I asked around internally about this so as soon as I hear back I'll let you know!
Status changed to Awaiting User Response Railway • about 2 months ago
Status changed to Solved dreamchaser-aus • about 2 months ago