10 months ago
My Postgres server was recently restarted, and the database is totally empty. All tables, from those created by Django to my own models.
I also now see a new mount, Postgres-postdeploy, that I typically do not see on my dashboard.
I'm thinking these are related, but I typically don't bother the mount services. And attempting to mount the post deploy to my Postgres server didn't fix the issue, unfortunately.
3 Replies
10 months ago
My database is still empty and I’m not sure what to do next. Is there any information I can provide?
10 months ago
Hi,
I'm deeply sorry you ran into this issue.
We recently had an incident on a single host where volumes failed to mount, causing temporary data loss. We restored this data, sent you an email and added $100 of credits for the inconvenience.
In your case however, we wrongfully restored a backup from a different env than the active one.
I was able to fix this issue just now and re-apply the proper volume. your data should be back and good to go.
I've added an additional $50 for the extended impact on your service.
Best,
Nico
Status changed to Awaiting User Response Railway • 10 months ago
10 months ago
Thanks for your assistance!
Glad the data wasn't lost.
Status changed to Awaiting Railway Response Railway • 10 months ago
Status changed to Solved curtis-gaye7 • 10 months ago