2 months ago
On 18 August 2026 at approximately 17:10 UTC, Railway displayed a Server Outage and hardware failure notice for this production Postgres service. Umami login returned HTTP 500 and analytics ingestion stopped while the database was unavailable. The database has recovered. Please confirm the root cause and actual outage duration, and apply a service credit for the paid period affected.
1 Replies
Status changed to Awaiting Railway Response Railway • about 2 months ago
2 months ago
Your Postgres service in the production environment experienced a hardware failure on August 18 at 17:14 UTC, and the workload was automatically migrated to a healthy server with an expected recovery window of approximately 60 minutes. We're sorry for the disruption to your production analytics during that period. Service credits for downtime are part of our Enterprise SLA offering and are not available on the Hobby plan, so we're unable to apply a credit here. We sincerely apologize that we can't do more.
Status changed to Awaiting User Response Railway • about 2 months ago
a month ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • about 1 month ago