Postgres service crashed after Railway incident - cannot restart
matisayas
PROOP

21 days ago

My Postgres service has been crashed since the recent Railway incident and cannot restart. After clicking "Restart"

it immediately shows as "Crashed" with no new logs appearing.

Details:

  • Project: train-app-backend
  • Service: Postgres
  • Last successful checkpoint log: 2026-05-12 12:59 UTC
  • After that date: no new logs at all, even after multiple restart attempts
  • The backend service gets error: P1001: Can't reach database server at postgres.railway.internal:5432

The last checkpoint completed cleanly so the data should be intact, but the Postgres process is not starting up at

all.

What I need:

  • Help restarting the Postgres service
  • Or a restore from your internal volume backup if the storage volume is corrupted

This is a production database. Please help as soon as possible.

Solved

4 Replies

Railway
BOT

21 days ago

Your Postgres service is crash-looping because the container image became unavailable as a result of the recent service disruption that affected our Image Registry. Each restart attempt fails before Postgres can start. Your last clean database checkpoint was at 22:12 UTC on May 19, so your data volume should be intact. To recover, try creating a new deployment by clicking the three-dot menu on your Postgres service, selecting "Settings," and triggering a redeploy of the source image - this will pull a fresh copy of the image. If that does not resolve it, we can look into this further on our end.


Status changed to Awaiting User Response Railway 21 days ago


jnmclarty
HOBBY

21 days ago

I have this identical problem. Will attempt the same solution, after hobby plan builds are restored.


Status changed to Awaiting Railway Response Railway 21 days ago


Railway
BOT

21 days ago

The original poster's Postgres service has recovered and is now running successfully. For the second user with the identical problem, the major service disruption that caused these Postgres crash-loops is now resolved, but there is a separate ongoing incident temporarily pausing builds on free, trial, and hobby plans due to a build queue backlog. Redeploying a Postgres service requires pulling the container image, which may be affected while the Image Registry is degraded. We recommend attempting the redeploy once this second incident is resolved.


Status changed to Awaiting User Response Railway 21 days ago


matisayas
PROOP

21 days ago

This is a solution, redeploy Database image and redeploy backend


Status changed to Awaiting Railway Response Railway 21 days ago


Status changed to Solved Railway 21 days ago


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