21 days ago
Hi Railway team,
I noticed a banner on my Postgres service (victorious-insight / Postgres / production) stating it was migrated from EU West to Southeast Asia. This migration was not requested or authorised by me.
What happened:
During yesterday's networking incident (Feb 19, 2026), my Postgres service crashed with a volume I/O error and was subsequently migrated to Southeast Asia. I deliberately chose EU West (Amsterdam) when setting up this service as it serves a UK-based business, and moving to Southeast Asia introduces significant latency for our users.
What I need:
I need the service migrated back to EU West (Amsterdam) without data loss. I have seen the revert warning which states it will restore from a backup taken Feb 20, 2026 at 11:30 AM - I want to understand if there is a way to do this without losing any data written after that snapshot, as the database has been active since then.
My concern:
Using the built-in revert option would take the service offline and restore from a point-in-time backup, potentially losing recent data. Is there a safe migration path back to EU West that preserves all current data?
Please advise on the safest approach.
Thanks,
Graeme
4 Replies
21 days ago
Hi - let me see what we can do to help you.
Status changed to Awaiting User Response Railway • 21 days ago
Status changed to Awaiting Railway Response sam-a • 21 days ago
21 days ago
Ok, as you note, the built-in revert option would restore from the February 20, 11:30 AM backup, which would lose any data written after that point. We're escalating this to our engineering team to determine if we can migrate your service back to EU West while preserving all current data. We'll update you as soon as we have a safe migration path confirmed.
Status changed to Awaiting User Response Railway • 21 days ago
21 days ago
Thanks for the quick response and for escalating. I appreciate you acknowledging the data loss concern - happy to wait for the engineering team to confirm a safe path. Please keep me updated.
Status changed to Awaiting Railway Response Railway • 21 days ago
21 days ago
Will do. Not certain of timing but will let you know as soon as we can.
Status changed to Awaiting User Response Railway • 21 days ago
