Thanks for reaching out. We sincerely apologize for the service disruption.

We're seeing recovery in our API, builds, and deployments. I've redeployed your service, and it seems to have come back online now. If your other services are having an issue, please try to give it a redeploy. You can do this yourself from the dashboard as well; here's a quick guide. We'll publish a public postmortem covering what happened when we're fully recovered.

For all customers, we’ll publish a detailed postmortem outlining what happened and the steps we’re taking to prevent similar incidents in the future. For Enterprise customers, service credits are covered under our SLA and will be reviewed as part of our post-incident process. For ongoing context while we work on a post-mortem, you can read our FAQ here

Thank you for your quick responses and for resolving my issue so efficiently. I really appreciate your support and professionalism.