Hi Railway team,

We received a "Server Outage Affecting Your Service" notice for our Postgres

service (hardware failure, "Expected Resolution: Within 30 minutes"), project:

magic-coloring, environment: production.

The service is still completely unreachable well past that window:

• 2026-09-07T02:02:38Z — first connection failures from our worker service:

  Error: Connection terminated due to connection timeout

  at /app/node_modules/pg-pool/index.js:45:11

  at async connectDB (/app/config/database.js:89:3)

  (pg client with connectionTimeoutMillis = 10s — the TCP connection gets no

  response at all, it is not an auth or query error)

• The same timeout repeats on every attempt since. Our worker runs on a 5-minute

  cron schedule, so we have a continuous record of failed attempts up to now.

• Our web service connects to the same Postgres instance and is fully down —

  the site cannot serve any request.

Could you please:

1. Confirm this is the same hardware-failure incident and share an updated ETA.

2. Confirm whether the Postgres volume/data is intact and will come back as-is,

   or whether any snapshot restore is involved (we need to know about data

   integrity for our customers).

3. Tell us if anything is required from our side.

Project: magic-coloring — https://magic-coloring-production.up.railway.app/

Affected: Postgres (production); web + worker services depend on it.

Thank you!