7 months ago
Hey!
8 hours ago, I got a notification that my app is crashing - reason was that it couldn't connect to a Postgres instance (through the internal url).
I couldn't connect to it through the public url nor through the UI, and I didn't have any option to scale it down and up again, so I initiated a region transfer.
But the transfer failed, because the volume is stuck in Waiting to migrate... state, and now I'm in a soft lock where the app isn't working.
All apps are on Metal.
I need to get it running by Monday - this app supports a mixing and mastering competition, and is required for submissions. Any help is appreciated. Thanks!
Some more info:
The server crashes with connect ETIMEDOUT fd12:ed62:428:0:2000:1:923:71e1:5432 which makes sense.
Also, if that's an option, feel free to check the project out: project id is 9ebb3e9b-4888-4e42-b7a2-0cdf0d97ab5c
4 Replies
7 months ago
Hello!
We're acknowledging your issue and attaching a ticket to this thread.
We don't have an ETA for it, but, our engineering team will take a look and you will be updated as we update the ticket.
Please reply to this thread if you have any questions!
Status changed to Awaiting User Response chandrika • 7 months ago
7 months ago
Hi, I've fixed your migration so it's no longer stuck. Could you please revert the service back to the original region — we have a few volumes that cannot currently be moved across regions, but you should be able to access the volume now
7 months ago
Can confirm that things are working!
Status changed to Awaiting Railway Response Railway • 7 months ago
Status changed to Solved twoabove • 7 months ago
7 months ago
✅ The internal ticket Failed Volume Migration has been marked as completed.