5 months ago
Hi Support Team,
We received an alert that the Postgres-XMDu volume is 96% full in production. Could you please check and confirm:
What’s causing the high disk usage (e.g., logs, data, or temp files)?
Whether we should increase the volume size or clean up unnecessary data?
Please advise on the safest and quickest way to resolve this to avoid any service interruption.
Thank you,
Shahab
11 Replies
5 months ago
Hey there! We've found the following might help you get unblocked faster:
If you find the answer from one of these, please let us know by solving the thread!
5 months ago
Hi Support Team,
We received an alert indicating that the Postgres-XMDu volume is 96% full in production. However, when checking the storage, it appears that there’s still plenty of free space available.
Could you please verify this alert and confirm:
Which specific volume or partition is being reported as 96% full?
Whether this alert is accurate, or if it could be a monitoring issue?
If any action is required on our side to prevent disruption.
Thank you,
Shahab
sklaghari
Hi Support Team,We received an alert indicating that the Postgres-XMDu volume is 96% full in production. However, when checking the storage, it appears that there’s still plenty of free space available.Could you please verify this alert and confirm:Which specific volume or partition is being reported as 96% full?Whether this alert is accurate, or if it could be a monitoring issue?If any action is required on our side to prevent disruption.Thank you,Shahab
5 months ago
Hey, I would recommend upgrading your storage since that's completely free (you're only charged if you actively use it), and then investigate what's happening and potentially clean up your storage.
Unfortunately, the Railway team won't be able to directly access your storage, but I'm here to help with any step of the investigation. Feel free to ask me!
5 months ago
how to upgrade?
5 months ago
Was about to comment about that. Use the following documentation: https://docs.railway.com/guides/volumes#growing-the-volume
5 months ago
thanks
4 months ago
Hello!
We're acknowledging your issue and attaching a ticket to this thread.
We don't have an ETA for it, but, our engineering team will take a look and you will be updated as we update the ticket.
Please reply to this thread if you have any questions!
4 months ago
Hi there,
I think this email was incorrectly triggered - we are looking into the root cause.
Best,
The Railway Team
Status changed to Awaiting User Response Railway • 5 months ago
Status changed to Solved passos • 5 months ago
sarahkb125
Hi there,I think this email was incorrectly triggered - we are looking into the root cause.Best,The Railway Team
4 months ago
Hi, actually if email was wrongly generated then why it has impacted the bill? my bill has increased and it is showig high disk volume usage. Altough i have not used high disk volume. please correct the bill as per actual thanks.
Status changed to Awaiting Railway Response Railway • 4 months ago
sklaghari
Hi, actually if email was wrongly generated then why it has impacted the bill? my bill has increased and it is showig high disk volume usage. Altough i have not used high disk volume. please correct the bill as per actual thanks.
4 months ago
Are you able to try resizing the volume to a larger size and see if that fixes it?
This would not impact your bill as alerts and metrics are separate.
Status changed to Awaiting User Response Railway • 4 months ago
4 months ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 4 months ago
4 months ago
✅ The ticket Incorrect usage alert sent has been marked as completed.